Governing law and prevailing text: These terms are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China. Where the English and Simplified Chinese versions differ, the Traditional Chinese (zh-HK) text prevails.

Welcome to the products and services provided by Infra+ HK (the “Company”, “we”). These terms of service (the “Terms”) govern the rights and obligations between you (the “Customer”, “you”) and the Company. By visiting this website, placing an order with the Company, or using any of the Company’s products or services, you confirm that you have read, understood and agreed to be bound by these Terms.

If you do not agree to any part of these Terms, please do not use this website or any of the Company’s products or services.

1. Definitions

  • “Products”: the network equipment, servers, optical modules, accessories and related hardware supplied by the Company, including but not limited to new, refurbished and used equipment from brands such as Cisco, Juniper and Huawei.
  • “Services”: procurement consulting, installation and setup, technical support, warranty repair, CCIE/JNCIE/HCIE lab rental and certification training, and other services provided by the Company.
  • “Order”: a written purchase request for products or services submitted by the Customer to the Company (by email or quote confirmation); once confirmed by the Company it forms a binding contract.
  • “Warranty period”: the quality guarantee period the Company provides for an individual product or service, counted from the date of delivery or service completion.

2. Scope of Services

The Company mainly provides the following products and services in East Asia (including Hong Kong, Macau, mainland China, Taiwan, Singapore, Japan, Korea and other regions):

  1. Network equipment supply: enterprise routers, switches, firewalls, wireless equipment, servers and related accessories.
  2. Optical modules (transceivers): fiber modules, compatible modules and related accessories at various speeds and specifications.
  3. Sourcing services: global network equipment procurement, sourcing, inspection and logistics arrangement for the Customer.
  4. Installation and setup services: equipment racking, system setup, network debugging and optimization.
  5. Warranty and repair services: repair, replacement and technical support within the product warranty period.
  6. Lab services: CCIE/JNCIE/HCIE certification lab rental, equipment loan and certification-related technical support.

3. Quote, Order and Payment

3.1 Quote

A quote issued by the Company is valid for 7 days from the date of issue unless otherwise stated. Prices on the quote are settled in Hong Kong dollars (HKD) or US dollars (USD) and exclude freight, insurance, duties and installation costs unless otherwise stated.

3.2 Order confirmation

All orders are valid only after written confirmation by the Company (email confirmation is valid). Oral commitments become binding only after written confirmation by both parties. Once an order is confirmed, the Customer may not cancel or modify it unilaterally without the Company’s written consent.

3.3 Payment terms

  • First order from a new customer: full prepayment after order confirmation.
  • Credit customers: pay per the agreed credit terms, generally within 30 days after delivery.
  • Overdue payment: the Company may charge interest on overdue amounts at 2% per month until paid in full.
  • Payment methods: bank transfer, letter of credit (L/C), PayPal (a processing fee applies).
  • All bank fees are borne by the Customer.

4. Delivery and Acceptance

4.1 Delivery time

Estimated delivery times are for reference only. The Company will use best efforts to deliver on time but accepts no liability for delayed delivery. Where delay results from force majeure, supplier delay, logistics issues or Customer-caused reasons, the delivery time will be extended accordingly.

4.2 Delivery location and risk transfer

Risk in the products transfers to the Customer on delivery:

  • Local Hong Kong delivery: when the product arrives at the Customer’s designated address.
  • International delivery: when the product is handed to the carrier (FOB Hong Kong); thereafter transit risk is borne by the Customer.

4.3 Acceptance

The Customer must complete acceptance within 7 days of receipt. If damage, wrong shipment or quantity mismatch is found, the Customer must notify the Company in writing within 7 days of receipt; after that period the product is deemed accepted. Hidden defects must be reported immediately on discovery and no later than the end of the warranty period.

5. Product Warranty

5.1 Warranty duration

  • New OEM products: per the OEM warranty terms, generally 1 year.
  • Refurbished/used equipment: the Company provides a 3–6 month warranty (per the individual product description).
  • Compatible optical modules: the Company provides a 1-year warranty.
  • Installation service: a 30-day technical guarantee after completion.

5.2 Warranty scope

Warranty covers only material or workmanship defects in the product itself. The following are not covered:

  • Human damage, misuse, accident, unauthorized modification or repair.
  • Operating environment that does not meet product specifications (voltage, temperature, humidity, etc.).
  • Natural disasters, lightning strikes, power failures and other force majeure events.
  • Normal wear and tear (such as fiber connectors, fans and other consumables).
  • Software or firmware version issues (the Company may assist but is not responsible for upgrade costs).

5.3 Warranty remedy

Within the warranty period the Company may choose to: (1) repair the faulty product; (2) replace it with a product of the same model or equivalent specification; or (3) refund the residual value. All replaced parts or products become the Company’s property. The Customer must return the faulty product to the Company; return freight is borne by the Customer except for local Hong Kong delivery.

6. Technical Service and Support

6.1 Installation service

The scope of installation service provided by the Company is governed by the statement of work (SOW) confirmed by both parties. The Customer must provide the necessary premises, power, network access and cooperating personnel. If the project is delayed due to Customer premises or environmental issues, the Company may charge additional fees.

6.2 Technical support

Within the warranty period the Company provides general phone/email technical support during business hours: Monday to Friday 09:00–18:00, public holidays excluded. 7×24 emergency support requires a separate service contract.

6.3 Lab service

Lab and equipment rental is charged by the hour or by the day; the Customer must book in advance and pay the fee. During use the Customer must look after the equipment; any damage must be compensated at the stated price. The Customer may not remove lab equipment from the designated premises and may not carry out any illegal or unauthorized network activity.

7. Intellectual Property

7.1 The software, firmware, documentation, trademarks, logos and other intellectual property attached to this website and all products belong to the Company or the relevant rights holders. The Customer may not copy, modify, distribute or use them for commercial purposes.

7.2 The Customer warrants that its use of the Company’s products and services does not infringe any third party’s intellectual property. If the Customer-provided configuration, design or software involves infringement, the Customer bears full responsibility.

7.3 The operating system and software preinstalled on products are subject to the relevant licence agreements, which the Customer must comply with.

8. Confidentiality

Both parties must keep strictly confidential the other party’s commercial secrets, technical data, customer information, pricing information and other confidential information learned during the cooperation, and may not disclose them to third parties without the other party’s written consent. This confidentiality obligation remains in force for 3 years after contract termination.

The following are not confidential information: (1) information that has become public; (2) information lawfully held by the receiving party before disclosure; (3) information lawfully obtained by the receiving party from a third party; (4) information that must be disclosed by law.

9. Limitation of Liability

Important: please read this section carefully.

9.1 To the maximum extent permitted by law, the Company’s maximum compensation liability for any product or service is capped at the amount the Customer has actually paid to the Company for that product or service.

9.2 The Company is not liable for any indirect, incidental, special, punitive or consequential damages, including but not limited to lost profits, business interruption, data loss or third-party claims, even if the Company has been advised of the possibility of such damages.

9.3 The use of network equipment involves cybersecurity risk. The Customer must take appropriate security measures (firewall, access control, backup, etc.). The Company is not liable for cyberattacks, data leaks or security events suffered by the Customer as a result of using the Company’s products.

10. Contract Termination

10.1 If the Customer does any of the following, the Company may immediately terminate all orders and services and retain amounts already received:

  • Overdue payment exceeding 14 days.
  • Breach of any provision of these Terms.
  • Winding up, bankruptcy or debt arrangement with creditors.
  • Any illegal activity or conduct damaging the Company’s reputation.

10.2 Termination does not affect rights and obligations accrued before termination, including payment obligations, confidentiality obligations and limitation-of-liability provisions.

11. Force Majeure

The Company is not liable for failure to perform its obligations due to natural disasters, war, riot, government action, epidemic, supply chain interruption, cyberattack, telecom failure or other events beyond the Company’s control; the performance period will be extended accordingly. If force majeure continues for more than 30 days, either party may terminate the relevant order by written notice.

12. Dispute Resolution and Governing Law

12.1 The formation, validity, interpretation and enforcement of these Terms are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China.

12.2 Any dispute arising from these Terms or the Company’s products and services should first be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to the Hong Kong International Arbitration Centre (HKIAC) for arbitration under its then-current arbitration rules. The seat of arbitration is Hong Kong, the language of arbitration is Chinese, and the arbitral award is final and binding on both parties.

13. General Provisions

13.1 Amendment: The Company reserves the right to revise these Terms from time to time; revised Terms are published on this website and take effect immediately. Continued use of the Company’s products and Services constitutes acceptance of the revised Terms.

13.2 Entire agreement: These Terms, together with the quote, order confirmation and service contracts, constitute the entire agreement between the parties and supersede all prior oral or written agreements.

13.3 Assignment: Without the Company’s written consent, the Customer may not assign any rights or obligations under these Terms.

13.4 Severability: If any provision of these Terms is held invalid or unenforceable, the validity of the remaining provisions is not affected.

13.5 Waiver: The Company’s failure or delay to exercise any right under these Terms does not constitute a waiver of that right.

13.6 Notices: All notices must be sent in writing to the parties’ registered email addresses and are deemed served 24 hours after sending.

14. Export Control and Compliance

The Customer undertakes to comply with all applicable export control laws and regulations, including but not limited to those of Hong Kong, the United States and the European Union. The Customer may not export, re-export or transfer products supplied by the Company to sanctioned countries or regions, or use them for weapons of mass destruction, military purposes or other illegal purposes. If the Company suffers any loss or penalty due to the Customer’s breach of export control regulations, the Customer must indemnify the Company in full.

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